OFFICIAL DATA PROTECTION DOCUMENT

Ransjitu Privacy Policy – Malaysian Player Personal Data Protection

Your privacy is our top priority. This Privacy Policy explains in detail how ransjitu collects, uses, stores, and protects your personal data each time you use our platform.

Ransjitu's Commitment to Protecting Your Privacy

Six core personal data protection principles we practise every day

Full 256-bit SSL Encryption

All data transmitted between your device and ransjitu's servers is protected with industry-standard 256-bit SSL encryption. This means your personal information, passwords, and financial details cannot be intercepted by unauthorized parties during transmission.

Centralized and Secure Data Storage

Your personal data is stored in databases protected by layered access controls. Only authorised ransjitu staff with a legitimate business need may access player information, and every access is logged for security audit purposes.

No Sale of Data to Third Parties

Ransjitu has never and will never sell, rent, or disclose players' personal data to advertisers, data brokers, or any third party unrelated to our platform's operations. Your data belongs to you — it is not our business commodity.

Full Player-Owned Control

You have the full right to access, update, correct, or request deletion of your personal data at any time. ransjitu provides a clear and straightforward process for players to manage their own data without unnecessary obstacles.

Strict Data Protection Compliance

Ransjitu's data management practices comply with recognised data protection requirements, including the principles of minimal collection, clear purpose, and reasonable retention periods. We conduct regular internal reviews to ensure ongoing compliance.

Immediate Data Breach Notification

In the event of any security incident affecting players' personal data, ransjitu is committed to notifying affected players and the relevant authorities within the prescribed timeframe, along with the remediation steps taken.

Last Updated: January 1, 2026  |  Version 2.5
Important Note: This Privacy Policy applies to all users of the ransjitu platform, including the ransjitu.app website, mobile app, and all related services. By using our platform, you agree to the data management practices described in this document.

1Introduction and Scope of This Privacy Policy

Ransjitu ("we", "Platform") cares about the privacy of every player who uses our services. This Privacy Policy was established to provide full transparency on how we handle your personal data — from the point of collection through to deletion.

We understand that player trust is ransjitu's most valuable asset. That is why we go beyond meeting the minimum data protection requirements and strive to set a higher standard in Malaysia's online betting industry.

This policy should be read together with Terms and Conditions ours, which together form the complete agreement between you and ransjitu regarding the use of the platform.

2What Information Do We Collect?

Ransjitu collects various types of information depending on how you interact with our platform. Below is a full explanation of the data categories we collect:

Data Category Type of Information How It Is Collected
Identity Data Full name, date of birth, identification card number, selfie photo Account registration & KYC
Contact Data Email address, phone number, residential address Account registration
Financial Data Bank account details, deposit & withdrawal records Financial transactions
Usage Data Activity logs, betting history, play time, games accessed Automated platform usage
Technical Data IP address, device type, browser, operating system, cookie data Automatically upon access
Communication Data Support chat records, emails, feedback Communication with ransjitu

We only collect data that is strictly necessary to provide our services. We do not collect sensitive data such as your medical information, religious beliefs, or political affiliations.

3How Do We Use Your Personal Data?

All data collected is used for specific and legitimate purposes. Below is a complete list of how your data is used at ransjitu:

  • Identity verification and KYC: Ensuring all players meet the minimum age requirement of 18 years and comply with compliance requirements.
  • Transaction processing: Handling deposits, withdrawals, and all financial transactions securely and accurately.
  • Service provision: Managing your account, processing bets, and ensuring a smooth gaming experience.
  • Account security: Detecting and preventing unauthorised access, fraud, and suspicious activity.
  • Customer support: Helping you resolve any issues or queries related to your account and services.
  • Service communications: Sending important notifications regarding your account, policy changes, and platform updates.
  • Platform improvements: Analysing usage patterns to improve overall performance, interface, and user experience.
  • Relevant promotions: Offering bonuses and promotions relevant to your interests and playing habits, subject to your communication preference settings.
  • Legal compliance: Fulfilling applicable legal and regulatory obligations, including anti-money laundering requirements.
Our commitment: ransjitu does not use your data to make automated decisions that could negatively affect you without human intervention.

4Sharing Information with Third Parties

Ransjitu does not sell or disclose your personal data to third parties for marketing purposes without your consent. However, there are limited situations where data sharing is necessary to operate the platform:

  • Payment service providers: Required transaction information is shared with trusted payment processors to securely complete your deposits and withdrawals.
  • Game providers: Minimum technical data required is shared with licensed game providers to enable your access to casino games and sports betting.
  • Identity verification services: KYC information is shared with approved identity verification partners for verification purposes only.
  • Legal authority: ransjitu will disclose the required information to the authorities when mandated by law, court order, or official investigation.
  • Audit and compliance: Required data may be shared with auditors or legitimate regulatory bodies within the scope of platform operational compliance.

All third parties working with ransjitu are bound by strict confidentiality agreements and are only permitted to use your data for the purposes that have been agreed upon.

Reminder: If you receive any communication claiming to be from ransjitu that requests your personal information or password through unofficial channels, please report it to our support team immediately.

5Use of Cookies and Tracking Technologies

Ransjitu uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use are as follows:

  • Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
  • Performance cookies: Collecting information on how players use the platform to help us improve website performance and usability.
  • Functional cookies: Storing your preferences such as language, display settings, and login information for convenience on repeat visits.
  • Analytics cookies: Helping us understand platform traffic and usage patterns in aggregate and anonymised form for service improvement purposes.

You can manage your cookie settings through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the ransjitu platform.

6Data Retention Period

Ransjitu retains your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws and regulatory obligations.

  • Active account data: Retained for the duration your account is active and used to provide ongoing services.
  • Data after account closure: Financial transaction and KYC records are retained for a minimum of 5 years after account closure for anti-money laundering compliance purposes.
  • Security logs: Retained for 12 months for security investigation and fraud detection purposes.
  • Communication records: Retained for 2 years for quality control and dispute resolution purposes.

When your data is no longer needed and there is no legal obligation to retain it, ransjitu will securely delete or anonymise that data.

7Your Rights Regarding Personal Data

As a ransjitu player, you hold the following rights regarding your personal data. We are committed to facilitating the exercise of these rights without unnecessary obstacles:

Right of Access

Request a copy of all personal data we hold about you at any time.

Right to Rectification

Update or correct any inaccurate or outdated personal information in your account.

Right to Erasure

Request deletion of your personal data when it is no longer needed, subject to legal obligations.

Right to Object

Object to the processing of your data for direct marketing purposes or in certain other circumstances.

Right to Data Portability

Receive your personal data in a machine-readable format for transfer to another platform.

Right to Restrict Processing

Request that ransjitu restrict the processing of your data in certain situations, such as during a dispute.

To exercise any of the above rights, please contact the ransjitu support team via live chat on the platform or by email at [email protected]. We will process your request within 30 working days.

8Data Security Measures

Ransjitu continually invests in security infrastructure to ensure your personal data remains protected at all times. The technical and organizational measures we implement include:

  • Data encryption in transit: All communications between your device and ransjitu's servers are secured with the latest TLS 1.3 protocol.
  • Data encryption at rest: Sensitive data such as financial information and identity documents are encrypted when stored in our databases.
  • Layered access controls: A role-based access control system ensures staff can only access data necessary for their specific duties.
  • Regular security audits: We conduct regular penetration testing and security audits by independent third parties.
  • Two-factor authentication: Players are encouraged to enable two-factor authentication (2FA) for an added layer of security on their account.
  • 24/7 Monitoring: A 24/7 security monitoring system is in place to detect and respond to any threats promptly.
Shared responsibility: While ransjitu takes all reasonable steps to protect your data, account security also depends on your own actions — use a strong password, do not share your login credentials, and always log out after using the platform on a shared device.

9Children's Privacy and Protection of Young Users

The ransjitu platform is strictly restricted to individuals aged 18 and above, with no exceptions. We do not knowingly collect or process personal data from children or minors under the age of 18.

If we determine that personal data belonging to an individual under the age of 18 has been collected in our system, we will immediately take the following steps:

  • Freezing the relevant account immediately.
  • Permanently deleting all related personal data from our systems.
  • Returning any deposited funds to the original payment method.
  • Reporting incidents to the relevant authorities when required.

Parents and guardians who have concerns about possible use of the ransjitu platform by minors in their care may contact us at [email protected] for immediate action.

10Changes to This Privacy Policy

Ransjitu reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any material changes will be communicated to you via:

  • In-platform notification on ransjitu at least 14 days before changes take effect.
  • Notification email sent to the email address registered to your account.
  • Update the "Last Updated" date at the top of this document.

Your continued use of the ransjitu platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

11How to Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how ransjitu handles your personal data, please contact us through the following channels:

  • Privacy email: [email protected]
  • Live chat: Available 24/7 via the chat icon at the bottom right corner of the ransjitu platform.
  • Response time: We are committed to responding to all privacy-related enquiries within 3 working days.
Official complaints: If you are dissatisfied with how ransjitu handles your privacy complaint, you have the right to lodge a complaint with the relevant data protection authority in your country.
YOUR DATA IS FULLY PROTECTED

Join ransjitu with Complete Confidence – Your Privacy Is Our Priority

Register a ransjitu account today and enjoy a betting platform that not only delivers the best experience, but also protects your privacy and personal data to the highest security standards.

18+ only. Bet wisely and responsibly.

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